Inessa Rajapakse, Associate Vice President at Commercial Bank International PJSC in Dubai, has carved a remarkable path in the global banking industry over three decades. Beginning her career at Seylan Bank in Colombo in 1994, she has since held senior positions with leading institutions including HSBC, Emirates NBD, and Commercial Bank International, becoming a trusted leader in corporate and institutional banking. An MBA graduate from the University of Leicester, Inessa has built her reputation through expertise in managing multinational clients, government entities, and high-net-worth groups across diverse sectors. Her story is not only about professional achievement but also about resilience, adaptability, and family values. As one of the few Sri Lankan women to establish herself in the competitive financial hub of Dubai, Inessa is both a respected finance professional and an inspiring role model. In this interview, she reflects on her journey, challenges, and the legacy she hopes to leave behind.
Q You began your banking career in Sri Lanka at Seylan Bank in 1994. What inspired you to pursue a career in banking, and what do you remember most about your early days in the industry?
Banking was considered one of the most prestigious professions at the time, and that inspired me. My grandfather had also been a banker, while my father strongly encouraged me to pursue the field. I began as a bank teller before moving into the credit department after just a few months. The work was demanding, but I truly enjoyed it. Looking back, those early days shaped my resilience and passion for finance.
Q Relocating to Dubai in 2005 must have been a turning point in your professional and personal life. What were the biggest challenges you faced when transitioning into the Middle Eastern banking industry?
Leaving my parents was the hardest part, especially as their only child. At the same time, I was a young mother of a three-year-old without the support system I had in Sri Lanka. I wasn’t sure if I could restart my career in Dubai. But my father and husband encouraged me to return to work. Professionally, the transition was challenging: corporate banking in Dubai was more sophisticated, with international transactions and a multicultural workforce. The first few months were overwhelming, but they ultimately expanded my horizons and strengthened me.
Q During your tenure at Emirates NBD, you were instrumental in establishing cross-border banking relationships with Sri Lanka. What did that experience mean to you personally as a Sri Lankan professional working abroad?
It was deeply fulfilling. Even in a small way, I felt I was contributing to the progress of my home country. Strengthening Sri Lanka’s financial sector while working overseas made me feel like I was giving back to the place that shaped me.
Q With over 15 years in managerial roles, how would you describe your leadership style?
My leadership philosophy centres on empathy and leading by example. I believe people respond best when they feel understood, supported, and inspired.
Q The financial sector in the MENA region has evolved rapidly over the past two decades. From your perspective, what are the most significant changes you’ve witnessed, and where do you see the biggest opportunities ahead?
The transformation has been remarkable. Stronger regulations, rapid digital adoption, and greater inclusion of women and young professionals have reshaped the sector. Fintech, Islamic finance, and sustainable investing have all gained prominence. Looking ahead, I see tremendous opportunities in digital banking, green finance, and leveraging the region’s young, tech-savvy population to drive innovation and financial inclusion.
Q The corporate finance space is highly demanding. What skills do you believe are essential for young bankers and finance professionals to thrive in this field today?
Be humble, hardworking, and grounded. Don’t take opportunities for granted. Build genuine relationships because, at its core, banking is about trust and human connection. Dream big but always stay true to yourself.
Q How do you see the role of women in finance and banking evolving in the UAE and globally? Have you faced any unique challenges as a woman in leadership within this industry?
When I moved to Dubai two decades ago, there were very few women, especially Sri Lankan women, in corporate banking. Today, things have evolved considerably. Globally, women are breaking barriers but remain underrepresented in leadership roles. In the UAE, visionary leadership and supportive policies have helped women overcome obstacles and thrive. The biggest challenge remains balancing demanding careers with family responsibilities, as well as confronting lingering biases. But every step forward makes the industry stronger and more inclusive.
Q Balancing a high-pressure banking career with family life can be challenging. How have you managed this balance over the years, and what role has your family played in your success?
My journey would not have been possible without my family. My late father trusted and believed in me. My mother gave unconditional love to my son and continues to support us. My in-laws always respected me as a professional, wife, and mother. My husband has been my greatest pillar, constantly pushing me to follow my dreams. And my son, though he may have wished at times for a stay-at-home mother, has given me endless love and joy. I am truly blessed, and I thank the Lord Almighty for these gifts.
Q When you reflect on your 30 years in banking, what do you hope will be your lasting legacy in the industry?
I hope to be remembered for opening doors for others. Success in banking is not only about results; it’s about building a culture where people enjoy their workplace and thrive long-term. If I’ve inspired others to pursue their ambitions with integrity and passion, then I consider that my true legacy.
Q Looking back at your journey from Colombo to Dubai, what advice would you give to young Sri Lankan professionals, especially women, who aspire to build an international career?
Nothing is impossible. Don’t fear challenges, and always stay focused. Coming from a developing country does not make you inferior. Your nationality, race, religion, or skin colour do not determine your potential. Believe in yourself, know that you are equal to anyone else, or even better, and pursue your dreams with conviction.
- First job in one word? Challenging
- Dubai or Colombo - Sri Lanka will always be home.
- The best career advice you’ve ever received? Believe in yourself.
- Coffee or tea to start your day? A cup of Sri Lankan tea with milk; without question.
- One book that inspired you? Becoming by Michelle Obama.
- Biggest myth about bankers? That they are “ultra-rich.”
- Early bird or night owl? I’d love to be an early bird, but I always end up a night owl.
- One leadership quality you value the most? Empathy.
- If not banking, what career would you have chosen? Interior design.
- Role model you look up to in life or work? My mother-in-law, a respected educationist known for her passion, integrity, and commitment, both to her profession and her family. She also redefined the way I see mothers-in-law.
